GENERAL CONDITIONS and CANCELLATION POLICY

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1.- Only the advance payment of the reservation confirms the places in the activity.

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2.- Astronorte reserves the right to modify the conditions for carrying out the activity for reasons beyond its control or force majeure.  

3.- The activity can be canceled due to weather conditions  (clouds, rain or strong wind), or for not reaching the  minimum quota  if there were people at the closing of reservations. In these cases, the amount of the ticket will be refunded or you will be offered the possibility of making the observation in a  alternative date  (subject to availability).  

4.- The client has the right to cancel their reservation up to 48 hours before  from the beginning of the activity, with the cost of  €2/person of management expenses ; or request to change the date (subject to availability). Within 48 hours. The company will estimate the refund of the amount paid, except  €5/person for cancellation fees.  

5.-  Cancellations or changes  (within the established period), the client must send us in writing (by email or SMS) the locator of their ticket, the email and the contact telephone number provided in the reservation, specifying if they wish to cancel their ticket, change the date of your reservation (subject to availability), modify the number of participants or another request.

6.- In case of changes in the reservation (both by the client and by Astronorte), the same cancellation policy mentioned above will apply: the client will have the right to cancel or modify their ticket up to 48 hours before the new date set. for the activity.

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7.- Refunds will be made by the same means of payment used by the client at the time of making the reservation.

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8.- The client accepts these conditions at the time he makes his reservation effective.

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If you have any questions, you can contact us at our phone number or by email.